www.ofertapune.net Call Agent (20) | PunaIme

Call Agent (20)

Kompania

OnCall Communications

Lokacioni

Prishtinë , Rahovec

Data e publikimit

27-12-2022

Data e perfundimit

01-02-2023

Lloji i orarit

Full Time

Kategoritë

Telekomunikim

We are looking to hire 20 reliable and energetic agents to join our teams in Prishtina and Rahovec (this is not a part-time/remote position) so if you see yourself fit for this opportunity, we would like to hear from you!

Job Description

  • Making calls to clients to promote our services and book appointments with clients. 
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Call Center Representative Requirements:

  • High School Diploma or equivalent.
  • Proficient English (speaking, reading & writing).
  • At least 6 months of experience as a Call Agent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Must be able to work in the office, Full time.
  • Understanding of company products, services, and policies.
  • Adaptability and accountability.

What we offer:

  • Competitive fix+performance based salary
  • Pension scheme
  • Working contract

Hours Of Operation:

  • Monday-Friday 4PM-12AM
  • 1 Hour lunch

If you fit the requirements, please apply by sending your CV (in English) at [email protected]

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