Job Title: Customer Support Specialist  

Application Deadline: October 15, 2024
Location: On-Site, Icon Towers – Prishtina, KS
Company: Royal York Property Management
Compensation: 800 Euros per month

About Us:  

At Royal York Property Management, we lead the property management industry, overseeing more than 22,000 properties with a total value exceeding $10.1 billion. Our commitment to excellence in tenant placement, property management, and 24/7 maintenance ensures that we deliver the highest standards of service and customer satisfaction.

Job Description:  

As a Customer Support Specialist, you’ll be the friendly and outgoing point of contact for our clients, ensuring smooth communication and service delivery. Key responsibilities include:

• Providing clients with updates on the status of their tenant placement process.
• Conducting introduction calls to new clients, explaining your role as their go-to contact.
• Walking clients through our online portal, helping them manage appointments and access essential information.
• Booking phone, video call, or in-person appointments with staff members for clients.
• Managing multiple tasks efficiently in a fast-paced environment while staying organized and self-managed.

Qualifications:  

• Experience: 3-5 years in client relations, customer service, or a similar role.
• Experience with CRM systems is required for managing client data and workflows.
• Ability to type 45 words + per minute.
• Education: A bachelor’s degree in Communications, Business Administration, Hospitality Management, or a related field.
• Skills: Strong multitasking abilities, excellent communication skills, and a customer-first attitude. Ability to work in a dynamic environment.

What We Offer:  

• Competitive compensation with room for growth.
• Comprehensive training and ongoing support to ensure your success.
• The opportunity to be part of a leading property management company, making a real impact on clients’ experiences.

If you’re passionate about customer service and excited to work in a role where you can grow, apply by October 15, 2024. We look forward to welcoming you to our team!